Surface Mistakes

Last weekend, while on vacation, I saw this Surface (or Surface-like) table at the hotel’s concierge desk. The idea of making local information easily accessible to guests is, of course, a great idea. And the dual-interaction possibilities, so that both guest and concierge can work together to explore options, are empowering. But it’s the realities and details of the interactions that stand-out. And so, especially when we’re accustomed to the perfection of interaction on personal devices, the imperfections of the experience overwhelmed the possibilities.

For example, a map of the area is useful. But a flat, non-interactive, PDF?

map

Here is content that’s provided via a webpage.

web0

But the combination of Surface and browser interface elements is overwhelming.

web1

And I’m not sure how many users would be able to figure their way out of this situation…

yikes

Yikes.

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